Shipping & Returns
This Shipping Policy is for FreshChic, Inc. and was last updated on 04/30/2023.
1. SHIPPING AND DELIVERY OPTIONS
***We ship using USPS***
***eGift Cards are Emailed***
Standard (1-3 Business Days): $5
Standard (1-3 Business Days): Free for orders over $30
International Standard: Based on the destination and weight of the package (contact us for more information).
International Express: Based on the destination and weight of the package (contact us for more information).
2. PROCESSING TIME
Orders are processed within 1-3 business day excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.
All sales are final, and returns are not accepted.
5. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact us to get help with your order.
6. DAMAGED ORDERS
FreshChic, Inc. is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us.
7. SHIPPING RESTRICTIONS
The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.
For questions about this shipping policy, contact:
All Sales Are Final.
We understand that sometimes there may be unforeseen circumstances that require a return, but unfortunately, as a sanitary pad company, we are unable to accept returns for hygiene reasons.
Additionally, we want you to know that we care deeply about our customers and want to ensure that you are satisfied with your purchase. We will do our best to make things right and ensure that you are completely satisfied with our products and services. Please feel free to get in touch.
Thank you for your understanding, and we look forward to hearing from you soon.